Effective date: 16/07/2025
1. Who We Are
Signale.co (“we”, “us”, “our”) is an AI-powered productivity assistant that operates within messaging platforms like WhatsApp. We are based in Portugal and fully compliant with the General Data Protection Regulation (GDPR)
2. What This Policy Covers
This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services, including our website, integrations, and WhatsApp-based assistant (the “Services”)
3. Information We Collect
a. Information You Provide
Contact details: name, email address, phone number
Communication: messages, feedback, attachments you send to us
Third-party login info: if you sign in via WhatsApp or other apps, we may receive profile data (e.g. name, profile photo)
b. Automatically Collected DataDevice and usage info: IP address, browser, OS, language, interaction timestamps
Location data: inferred from IP
Voice messages: if sent, stored temporarily for transcription and playback
Prompt & Output data: content you submit for processing (text, voice, links)
c. From Third Parties
If you connect external apps (e.g. Google Calendar, Notion), we may receive limited profile and content data as authorized by you.
4. How We Use Your Data
We process your data to:Deliver and improve our Services
Understand usage and user needs
Train and refine our AI agentsSend reminders or relevant prompts
Personalize content and automate organization
Respond to support or feature requests
Ensure safety, prevent fraud, and comply with legal obligations
We do not use your data to train generalized AI models.5. Lawful Basis for Processing (GDPR)
We process personal data based on:Your consent (e.g. sign-up or API integrations)
Performance of a contract (e.g. providing our Services)
Legitimate interests (e.g. improving Signale features)
Legal obligations (e.g. fraud prevention or compliance)
6. Sharing Your Information
We may share your data with:
Service providers (e.g. hosting, analytics, transcription, AI)
Third-party integrations you authorize (e.g. WhatsApp, Google)
Law enforcement when legally required
Acquirers in case of business merger or acquisitionOnly with your consent otherwise
7. International Data Transfers
As we operate in the EU, your data is processed in accordance with GDPR. If any service providers are outside the EEA, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).
8. Data Retention
We retain data only as long as needed to provide the Service or as required by law. You may request deletion of your data at any time by contacting us.
9. Your Rights (Under GDPR)
You have the right to:Access your dataCorrect inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact: hello@signale.co
10. Data Security
We use industry-standard encryption and access control to safeguard your data. While no system is 100% secure, we work continuously to protect your information.
11. Children’s Privacy
Our Services are not intended for users under 16. We do not knowingly collect data from children.
12. Updates
We may update this policy from time to time. Major changes will be communicated via email or in-app notification.
13. Contact
If you have any questions or concerns, contact us at:
Email: hello@signale.co
Effective date: 16/07/2025
Effective date: 16/07/2025
Welcome, and thank you for your interest in Signale.co (“Signale,” “we,” or “us”) and our service available at www.signale.co, which includes WhatsApp-based messaging tools, AI-powered content organization, and productivity features (“Service”).
These Terms of Service constitute a legally binding agreement between you and Signale regarding your use of the Service.
PLEASE READ CAREFULLY:
By accessing or using the Service, you confirm that you are at least 18 years old and agree to be bound by these Terms and our Privacy Policy If you do not agree, do not use the Service.
1. Service Overview
Signale provides a messaging-based productivity tool that allows users to capture and organize thoughts, links, voice notes, reminders, and other content, primarily via WhatsApp. The Service uses artificial intelligence to help users search, manage, and retrieve information easily.
2. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent that:
(a) You are legally allowed to use the Service under applicable law;
(b) You are not barred from using the Service under any jurisdiction;
(c) All information you provide is accurate and complete.
3. Account and Access
Access to the Service is primarily via messaging platforms. By messaging us (e.g., via WhatsApp), you are consenting to communication, including automated messages, necessary to deliver the Service. You are responsible for keeping your device and access secure.
4. Fees and Payment
Some features may require payment. You will be informed of any applicable fees before being charged. Payments are non-refundable unless required by applicable law. All prices are shown in Euros (€) and include VAT, where applicable.
5. User Content and Data
By using the Service, you grant Signale a license to process, analyze, and store your submitted content (text, voice notes, etc.) solely to provide and improve the Service. We may generate anonymized, aggregated data for internal analysis.
You remain the owner of your content. Do not send content you don’t have rights to, or that violates applicable laws, including GDPR.
6. Prohibited Conduct
You agree not to:
Use the Service for unlawful or abusive purposes;
Post or transmit harmful or offensive content;
Attempt to reverse engineer or interfere with the Service;
Use the Service to build or train competing AI systems.
7. Termination
You may stop using the Service at any time. We reserve the right to suspend or terminate your access if you violate these Terms.
8. Privacy
We comply with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for details on how we process your personal data.
9. Limitation of Liability
The Service is provided “as is.” To the extent permitted by law, Signale is not liable for indirect or consequential damages arising from your use of the Service. You are responsible for how you act upon the information provided.
10. Modifications
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance. We will notify users of significant changes via the website or directly via WhatsApp.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of Portugal. Any dispute arising out of these Terms will be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.
12. Contact
For any questions, please contact hello@signale.co